1. Order Cancellation Time Frame
You have a 12-hour window from the time of purchase to cancel your order. We understand that circumstances may change, and we want to provide flexibility during this period.
2. How to Cancel an Order
If you need to cancel your order within the 12-hour time frame, please follow these steps:
- Contact Us: Contact our customer support team with your order number and a request for cancellation.
- Verification: Our team will verify if your order is within the eligible cancellation time frame.
- Confirmation: If your request is approved, you will receive confirmation of the order cancellation.
3. Beyond the 12-Hour Window
After the 12-hour cancellation window has passed, we are unable to cancel or modify your order as it is likely already in the processing stage.
4. Refund Process
If your order is canceled within the 12-hour time frame, a refund will be issued using the original payment method. Please allow up to 5 business days for the refund to reflect in your account.
5. Contact Us
If you have any questions or concerns regarding order cancellation, please feel free to contact our customer support team. We are here to assist you and provide any necessary clarification.
Thank you for choosing Hut Knives. We appreciate your understanding of our order cancellation policy.